Please note maternity leave begins tentatively on May 1, 2024. All orders that were started before May 1 will be completed during my leave. Any order requests submitted after May 1 will be on hold until return to the office. Thank you for your understanding and grace!

FAQ's, Policies and Important Information

Please read all policies prior to ordering. By ordering, you are agreeing to PFG Creative Studio policies in place.

New policies effective 7/21/2023.

It is easy! We have 2 ways –

  1. Browse through our shop pages and check out products that are customizable. From there, add whatever items you love to your cart. You can always remove items prior to checkout if you change your mind. 
  2. Some items require custom estimates. For items like this you can send us an email or fill out an order form. From there, one of our representatives will work one on one with you to create your order. 


Once order has been approved and checkout is completed, your order will begin processing and all in-stock items will ship within 48 hours (except after 5pm on Friday – they will not ship until Monday). All custom items will be created and shipped within the quoted turnaround time. 

You can check the status at any time under “Orders” tab.

Most coupons are one time use. There is no cash value. They cannot be transferred. They also are eligible for use on already discounted items. Coupons, other than the pre-order specific coupon, are NEVER valid on pre-orders! If the coupon has any restrictions such as how many times it can be used, the minimum or maximum cart allowance, or other factors — usually they will be in the status of the coupon launch, but also the website will inform you that the coupon is UNABLE TO BE USED. Orders must complete checkout by the expiration date to utilize coupon. There are no exceptions! 

If a coupon is released after you placed an order (perhaps a flash sale or a holiday coupon), unfortunately we cannot refund the order and have you redo it in order to receive the coupon. We typically wouldn’t launch a coupon after someone has placed an order for the day, but if we miss it and you did, you are welcome to PM us (applies for SAME DAY ONLY SALES). 

The price of shipping is based on weight. Packages are ship UPS, FedEx and on occasion USPS. 

Once a package has shipped, PFG Creative Studio is NOT responsible for lost or damaged packages. In the event that a package or packages are lost or damaged, it is the customer’s responsibility to contact UPS, FedEx, or USPS and file a claim. If a package or packages have also been marked delivered but you did not receive it, it is also the customer’s responsibility to contact UPS, FedEx, or USPS.

We do offer FREE local delivery in Southern Maryland (Calvert, St. Mary’s, and Charles) and parts of Anne Arundle County.

Payment terms are specified on provided job quotations by PFG Creative Studio. ALL orders require payment before printing or design services are started.

All orders receive an emailed invoice. You can pay by clicking the link in the email or by logging in to your account. 

We accept the following payment methods on our secure site:

  • Credit / Debit card (VISA, Mastercard, American Express, Discover)
  • PayPal


No, to ensure your order gets processed right away, payment is required at the end of the order process. For this reason, we are do not accept Purchase Orders/Requisitions.

For your convenience, we offer a variety of payment methods.

PFG Creative Studio offers a wide variety of customizable, full-color quality printed products at the best prices.

You’ll find office products from business cards to letterhead; marketing tools such as postcards, magnets and brochures; and personal products including invitations, announcements, holiday cards, and fun family caricature products.

If you do not see a product on our website, please fill out a custom quote form

I most certainly do! I can create a design from scratch or edit an existing design! Please fill out a form online or set up a virtual meeting to discuss your design needs. 

You should always start and finish your designs in CMYK color mode. If you send a RGB file, there is a chance that a color shift may occur and you may not be satisfied with your order.

These refer to color modes available on your software program. RGB (red, green, & blue) are the primary colors of light. Mixing these three colors in various combinations can produce hundreds of thousands of colors of light. Computer monitors always display in RGB color mode. Printing requires ink pigment instead of light to produce color. Offset printing uses four colors – Cyan, Magenta, Yellow and Black – also known as CMYK. Similar to an artist’s palette, mixing these four ink colors can produce hundreds of thousands of colors. PMS, also known as Pantone or spot colors, are specific colored inks. PMS colors are not created by mixing CMYK ink pigments. If your artwork is created using RGB or PMS colors, our system will convert the colors to a CMYK equivalent color during the proofing process. Not all RGB and PMS colors have a CMYK equivalent, which can cause significant color changes from your original file to your proof. We recommend creating your artwork in CMYK color mode to minimize the color change.

Bleed is a printing term for artwork that is going to, or bleeding to, the edge of the finished piece. I require a 1/8” bleed on all sides to ensure that when the finished piece is cut down to the final size, if the paper shifts slightly, the edge will still show color.

Safety Margin is the space between the design and the trim line. I require a 1/8” Safety Margin on all sides to ensure that when the finished piece is cut to the final size, your design will not end up too close to the edge of the finished piece.

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like. I recommend using C 60 M 40 Y 40 K 100. This will give you a deep, dark, rich black.

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values. Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple. EXAMPLE: C-100 M-70 Y-0 K-0

Raster based artwork such as photos, or flattened artwork (from Adobe Photoshop) are made up of tiny squares (pixels) and depending on your resolution and/or final output size desired, the file could have a low quality end result. Any raster elements you wish to use should have a high enough resolution (DPI) before considering them for your large format product.

Vector based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is made with mathematical calculations, and can be scaled up to any size without losing quality. Keep in mind that any effects used in Adobe Illustrator are raster based and have transparency – this greatly adds to file size and you must have correct settings in your “Document Raster Effects Settings” to ensure best output for these effects. If you’re doing a photo-quality print on a 36″ x 48″ poster, and leave the raster effects settings at default 72 DPI – you may see tiny squares in your drop shadows, as opposed to a smooth shadow.

You can email the file to us or upload the file to our website:


i) Photoshop files should be converted to a print-quality file type and resolution. Suggested/acceptable file formats are .jpg, .tiff, .eps, .pdf.  If you want to submit a .psd file, please make sure the resolution is 300 dpi or above at 100% size for small format printing, 100 dpi or above at 100% size for large format printing.  Text should be rasterized prior to file submission.

ii) Indesign Files should be submitted as a Packaged folder (Including the .indd layout file, a Fonts folder and a Links folder). Be sure to compress this folder prior to submitting your files using popular compression programs such as Winzip or Stuffit.  Include a High Quality PDF w/ cropmarks and .125″ bleeds.  Avoid drop shadows and transparencies.

iii) Illustrator files should be submitted as .eps files. Be sure to outline all fonts prior to file submission.

iv) Acrobat PDF files should be submitted either “High Quality” or Press Quality” PDFs. We preflight PDFs with Pitstop, an Acrobat plugin that determines whether your file is considered to be print-ready.  You are encouraged to submit a printed hard copy of your PDF files so that we can determine that we are printing what you are expecting.

Please note that files generated with the above Microsoft programs are not considered to be professional design programs in the printing industry. We accept these files for printing, but do not readily engage in editing these file types should a customer want us to make changes to their Microsoft files. Please output your Microsoft files as production ready, high quality PDF’s prior to submitting them with your native files.

If you are looking for professional, predictable results with printing, consider upgrading to the latest Adobe Creative Suite products.

Unless otherwise specified by our customers, I keep all submitted files on our servers. I have scheduled file backups that keep your files secure should you choose to place a reorder. Believe it or not, I have files dated back to 1986 in our database!

After we receive your order

  • We send you an Order Confirmation email with the details of your order.
  • If you notice anything in the order confirmation that isn’t how you expected it, contact us right away, so we can make it right. 
  • Our system automatically schedules the production of your items. The production is prioritized based on the products you ordered and your shipping selection. 
  • Our team members at our production plant select and customize your item(s) and package your order for shipping.


Once your order has been produced and is ready for shipping

  • We arrange for your package to be picked up from our production plant.
  • Once the order is shipped, we send you a Shipping Confirmation email with information about the shipment of your order. 
  • Your order is delivered by one of our delivery partners. 


You can always check the status of your order in your account.


Please note that occasionally, orders may ship early, as your order may be prioritized and printed earlier than requested.

Once payment for your order is received, we’ll send an order confirmation to the email address associated with your account. Once your order ships, you’ll receive an email notification with a tracking number.

You can view your order status 24 hours a day from your Order History page:

  1. Sign in to your  account
  2. Click My Account > Orders.
  3. All of your orders to date are displayed. Review the Status field to determine if your order has shipped – if so, you’ll also see the tracking number.

Orders can sometimes be sent in different shipments.
When a single order contains multiple products or a large number of items, it may be sent in separate or ‘split’ shipments. You might receive more than one package even though you ordered everything together.

If your order includes products with different delivery speeds, it may be split into separate deliveries. This avoids delaying products that you can receive sooner.

Depending on the service, I generally offer turnaround times for jobs at the time the order is placed. Typically, we aim for 3-6 business days, with the exception of preorders and specialty items such as embroidery.

Quoted turnarounds are based off approval of artwork by the client, by PFG and any third party involved in the process. Turnarounds are not guaranteed and are subject to change.

I provide PDF preflight proofs for all jobs submitted to us. Unless a third-party is involved with the order, we generally try to provide proofs in 1-2 business days. There are instances when this timeframe is expanded due to the complexity of the artwork or if a PDF is not being generated properly and requires additional attention.

Hard proofs (or printed proofs) are available for an additional charge.

There are many reasons why the pricing can fluctuate from year to year. Cost increases are expected from year to year. Please keep in mind that your job balances the following consumables and factors:
– Paper, Media, Laminates
– Toner & Ink
– Utilities and Labor Rate
– Shipping
– Third-Party vendor pricing

If you have any concerns over your purchase please contact us and we will look into it.

For more information, please refer to out Terms and Conditions.

Once an order is placed, no changes can be made. This includes the artwork, material, quantity, etc.

Orders can be cancelled if product has not yet been started. There is a 10% fee on cancelled orders to cover processing fees.

You cannot add to orders once they have been placed. A separate order must be placed and orders cannot be combined with the same TAT.

We love our products but due to the personalization, we do not accept returns or exchanges.

In the event that a mistake has been made on our end (wrong item, size, monogram, item color, thread color, etc.), please contact us within 48 HOURS of the delivery date. We are able to check the delivery date via tracking information. If requested by us, the item MUST be returned for inspection.

PFG Creative Studio is not liable for any items once they leave your possession.  

If the item has been used or worn, the return will be not accepted and no refund will be granted. If a return is not accepted and you would like the item returned to you, you must pay for shipping via invoice. If the item is able to be replaced, no refund will be processed, and the item will be remade. If the item is unavailable, a refund will be processed. In the event we remake the item, there will be no changes other than correcting the mistake (no changes in thread color, sizes, etc.). When ordering, please double check all selections.

Monitor settings may vary and therefore the colors of products may appear different in person. The proofs  and product photos are intended as a representation of colors and an exact match cannot be guaranteed. 

There are no returns or refunds on any custom or personalized orders. If you need to have an item before a certain date please contact us and you can pay for expedited shipping. We unfortunately have no control over USPS, UPS, FedEx or the weather so if there is a delay after it has left our shop due to shipping, there will be no returns.

Due to our automated Computer-To-Print system and rapid turnaround time for most of our items we can only offer cancellation within 12 hours of purchase. However, no returns or cancellations will be accepted once the item has been shipped. If you have any questions, please feel free to contact us. 

Make sure you look at the proof and roof email carefully. Once you approve your order and make payment, materials are automatically ordered and order is put into our print queue. 

If you miss something in the proof and approve for printing, there will be NO refund. If we made a mistake with printing, we will offer case by case a store credit OR refund. 

Please double check your order before placing it to ensure correct quantities and print sizes. We go over all items we send out however, sometimes it is possible to receive a damaged item. 

If you think you have a damaged or defective item please email us photos of the product, packaging and shipping label at within 3 business days of receiving your order.

If the item is no longer available we will issue you store credit or a refund. 

Special sales and or discounted items are FINAL SALE and are not eligible for a return or store credit.

Design Fees are non-refundable.

Shipping is non-refundable.