The Ordering Process
Each order is custom and made to order! Below is the steps taken for every order, whether this is your first with us or a repeat order!
As always, feel free to contact us with any questions or concerns.
Create your online account if you have not already. We will keep your account status up to date so that you know exactly where your order is in our order process.
You will be sent an estimate and/or proof to start your order. We will continue to make changes to your artwork until you give the “OK TO PRINT”
Proofs and estimates are sent by e-mail! If you have submitted a request and do not see a response within 5 business days, please check your spam folder.
Once the estimate and proof have been approved, you will be sent an invoice. You can make payment by clicking on the link in your email OR by logging into your account. Once payment has been received, your order will automatically be sent to our print queue and changes will no longer be able to be made.
Please confirm your shipping address is correct (NO PO BOXES). If you need to change the shipping address once the order has been sent to production, it may cause a delay if address is changed.
Your order is printing!! You can check on the status at anytime by logging into your account. This step can have the status of On Press, Finishing, or Packaging.
Your order has shipped and is on the way to you. We typically ship via UPS or FedEx, but on occasion ship USPS for smaller orders. You will be provided a tracking number to track the order and which method we are using to ship with.
Shipping can take anywhere from 1 business day to 6 business days depending on which of our facilities it is shipped from and where the order is going. Once the product has left our facilities, we have no control over the item location.
Leave us a review and/or tag us in a snapshot of your order in use! We appreciate all feedback, good or bad, so we can continue to offer the best services to our clients. Reviews also help others when choosing a vendor for their graphic design and print services.