General/Company
Here at PFG Printing, we pride ourselves on two things: 1) Quality of work we produce & 2) Quality of customer service. We handle first time customers with the same great service that we do our long term customers. We have a team of professionals who are dedicated to meeting your expectations. We know we are not the cheapest printers out there, but we do not see you as just a sale. We see you as someone who wants the best quality and product to represent yourself, your business or organization. We are honest and will help you figure out exactly what will work best for you. We will sit down with you from start to finish on your project. However, if you still need convincing, please see what our customers are saying!
IDs, Passports, and Documents with monetary value PFG Printing will copy the following items in black and white ONLY with a 155% enlargement.
PFG Printing reserves the right to refuse to reproduce, print, or scan any material.
For more information on U.S. copyright law, please visit the U.S. Copyright Office website at www.copyright.gov
Payment terms are specified on provided job quotations by PFG Printing. Most orders require at least 50% be paid before printing is started.* We accept all credit card types, check, and cash. Customers are welcome to provide payment in full at the time of the order placement if this is more convenient.
*Extended payment terms are available to large companies that have established a previous purchasing history with PFG Printing and demonstrate the need for such a credit line through a high average sales per order with PFG Printing or another printing vendor. A completed credit application is necessary to be submitted to us for our consideration and approval.
Design
Raster based artwork such as photos, or flattened artwork (from Adobe Photoshop) are made up of tiny squares (pixels) and depending on your resolution and/or final output size desired, the file could have a low quality end result. Any raster elements you wish to use should have a high enough resolution (DPI) before considering them for your large format product.
Vector based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is made with mathematical calculations, and can be scaled up to any size without losing quality. Keep in mind that any effects used in Adobe Illustrator are raster based and have transparency – this greatly adds to file size and you must have correct settings in your “Document Raster Effects Settings” to ensure best output for these effects. If you’re doing a photo-quality print on a 36″ x 48″ poster, and leave the raster effects settings at default 72 DPI – you may see tiny squares in your drop shadows, as opposed to a smooth shadow.
Quotes/Ordering
Requesting a quotation is easier than ever! You can start by filling out our Contact Form or give us a call (410) 535-2125
If you have a sample that clearly represents the qualities of the product you are requesting, let us know. We will likely request to see the sample.
i) In Person: Stop by our shop during office hours and speak with one of our knowledgeable staff members who will help you from start to finish on your order.
ii) E-Mail: Send us an email with what you want and when and one of our staff members will respond with either a confirmation, quote, or clarification questions.
iii) Phone: Give us a call during our office hours to speak with one of our staff members to place an order and answer any questions you may have.
iv) Online: This is brand new! You can place an order by clicking on the item in our online store. Here you will have to select your specifications and can either design online or upload existing artwork. If you need help with design, please send us an email with your order number and one of our staff members will help you!
We LOVE custom orders! If something you are looking for is not on the site, it is probably because we do not receive that product on a regular basis. Our site offers the most popular products. To get a custom quote, please email us what you are looking for and we will provide a custom quote for you!
We have several paper types available, depending on what product type you are ordering. The individual pricing pages show available standard options, and many other custom options are available. Contact us for details.
a) There are many reasons why our pricing can fluctuate from year to year. Cost increases are expected from year to year. Please keep in mind that your job balances the following consumables and factors:
– Paper, Media, Laminates
– Toner & Ink
– Utilities and Labor Rate
– Shipping
– Third-Party vendor pricing
Most orders are handled in the same way:
– Estimate
– Design
– Proof
– Payment
– Print
– Finishing
– Delivery
It is best to ask us directly how long each process will take as it will change depending on your order specifications.
We provide PDF proofs for almost all jobs submitted to us, the only time we do not is if it is a re-order! Unless a third-party is involved with the order, we generally try to provide proofs in 24hrs. There are instances when this timeframe is expanded due to the complexity of the artwork or if a PDF is not being generated properly and requires additional attention.
Hard proofs (or printed proofs) are available for an additional charge.
If your sign, banner, or flag will be outside, then you should first consult your county/town’s sign ordinance. In some cases, you may have to consult both.
Calvert County Sign Ordinance: http://www.co.cal.md.us/index.aspx?NID=1318
Files/File Transfer
ADOBE CREATIVE SUITE FILES FROM THE FOLLOWING SOFTWARE: ADOBE PHOTOSHOP, INDESIGN, ILLUSTRATOR, ACROBAT
i) Photoshop files should be converted to a print-quality file type and resolution. Suggested/acceptable file formats are .jpg, .tiff, .eps, .pdf. If you want to submit a .psd file, please make sure the resolution is 300 dpi or above at 100% size for small format printing, 100 dpi or above at 100% size for large format printing. Text should be rasterized prior to file submission.
ii) Indesign Files should be submitted as a Packaged folder (Including the .indd layout file, a Fonts folder and a Links folder). Be sure to compress this folder prior to submitting your files using popular compression programs such as Winzip or Stuffit. Include a High Quality PDF w/ cropmarks and .125″ bleeds. Avoid drop shadows and transparencies.
iii) Illustrator files should be submitted as .eps files. Be sure to outline all fonts prior to file submission.
iv) Acrobat PDF files should be submitted either “High Quality” or Press Quality” PDFs. We preflight PDFs with Pitstop, an Acrobat plugin that determines whether your file is considered to be print-ready. You are encouraged to submit a printed hard copy of your PDF files so that we can determine that we are printing what you are expecting.
MICROSOFT WORD, EXCEL, POWERPOINT AND PUBLISHER FILES
Please note that files generated with the above Microsoft programs are not considered to be professional design programs in the printing industry. We accept these files for printing, but do not readily engage in editing these file types should a customer want us to make changes to their Microsoft files. Please output your Microsoft files as production ready, high quality PDF’s prior to submitting them with your native files.
If you are looking for professional, predictable results with printing, consider upgrading to the latest Adobe Creative Suite products.
Unless otherwise specified by our customers, we keep all submitted files on our servers. We have scheduled file backups that keep your files secure should you choose to place a reorder. Believe it or not, we have files dated back to 1986 in our database!