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(410) 535-2125

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General/Company

Here at PFG Printing, we pride ourselves on two things: 1) Quality of work we produce & 2) Quality of customer service. We handle first time customers with the same great service that we do our long term customers. We are eager to help you get the best quality and product to represent yourself, your business or organization. We are honest and will help you figure out exactly what will work best for you. We will sit down with you from start to finish on your project. However, if you still need convincing, please see what our customers are saying! https://pfgprinting.com/testimonials/

We are a full service design and print shop which means we offer graphic design services and commercial printing.  We can print just about anything from business cards to invites to signs to banners and much more! Check out our online store for the most popular products we offer!

Payment terms are specified on provided job quotations by PFG Printing. Most orders require payment before printing is started.* We accept all credit card types, check, and cash. Customers are welcome to provide payment in full at the time of the order placement if this is more convenient.

*Extended payment terms are available to large companies that have established a previous purchasing history with PFG Printing and demonstrate the need for such a credit line through a high average sales per order with PFG Printing or another printing vendor.  A completed credit application is necessary to be submitted to us for our consideration and approval.

Design

We certainly do! We can create a design from scratch or edit an existing design! Please contact us at (410) 535-2125 or send us a message to discuss your design!

You should always start and finish your designs in CMYK color mode. If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your order.
These refer to color modes available on your software program. RGB (red, green, & blue) are the primary colors of light. Mixing these three colors in various combinations can produce hundreds of thousands of colors of light. Computer monitors always display in RGB color mode. Printing requires ink pigment instead of light to produce color. Offset printing uses four colors – Cyan, Magenta, Yellow and Black – also known as CMYK. Similar to an artist’s palette, mixing these four ink colors can produce hundreds of thousands of colors. PMS, also known as Pantone or spot colors, are specific colored inks. PMS colors are not created by mixing CMYK ink pigments. If your artwork is created using RGB or PMS colors, our system will convert the colors to a CMYK equivalent color during the proofing process. Not all RGB and PMS colors have a CMYK equivalent, which can cause significant color changes from your original file to your proof. We recommend creating your artwork in CMYK color mode to minimize the color change.
Bleed is a printing term for artwork that is going to, or bleeding to, the edge of the finished piece. We require a 1/8” bleed on all sides to ensure that when the finished piece is cut down to the final size, if the paper shifts slightly, the edge will still show color.
Safety Margin is the space between the design and the trim line. We require a 1/8” Safety Margin on all sides to ensure that when the finished piece is cut to the final size, your design will not end up too close to the edge of the finished piece.
Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like. We recommend using C 60 M 40 Y 40 K 100. This will give you a deep, dark, rich black.
When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values. Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple. EXAMPLE: C-100 M-70 Y-0 K-0

Raster based artwork such as photos, or flattened artwork (from Adobe Photoshop) are made up of tiny squares (pixels) and depending on your resolution and/or final output size desired, the file could have a low quality end result. Any raster elements you wish to use should have a high enough resolution (DPI) before considering them for your large format product.

Vector based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is made with mathematical calculations, and can be scaled up to any size without losing quality. Keep in mind that any effects used in Adobe Illustrator are raster based and have transparency – this greatly adds to file size and you must have correct settings in your “Document Raster Effects Settings” to ensure best output for these effects. If you’re doing a photo-quality print on a 36″ x 48″ poster, and leave the raster effects settings at default 72 DPI – you may see tiny squares in your drop shadows, as opposed to a smooth shadow.

Quotes/Ordering

Requesting a quotation is easier than ever! You can start by filling out our Contact Form or give us a call (410) 535-2125.

If you have a sample that clearly represents the qualities of the product you are requesting, let us know. We will likely request to see the sample.

i) E-Mail: Send us an email with what you want and when and one of our staff members will respond with either a confirmation, quote, or clarification questions.

ii) Online: This is brand new! You can place an order by clicking on the item in our online store. Here you will have to select your specifications and can either design online or upload existing artwork. If you need help with design, please send us an email with your order number and one of our staff members will help you!

iii) Phone: Give us a call during our office hours to speak with one of our staff members to place an order and answer any questions you may have.

We LOVE custom orders! If something you are looking for is not on the site, it is probably because we do not receive that product on a regular basis. Our site offers the most popular products. To get a custom quote, please email us what you are looking for and we will provide a custom quote for you!

We have several paper types available, depending on what product type you are ordering. The individual pricing pages show available standard options, and many other custom options are available. Contact us for details.

a) There are many reasons why our pricing can fluctuate from year to year. Cost increases are expected from year to year. Please keep in mind that your job balances the following consumables and factors:
– Paper, Media, Laminates
– Toner & Ink
– Utilities and Labor Rate
– Shipping
– Third-Party vendor pricing

Depending on the service, we generally offer turnaround times for jobs at the time the order is placed. Quoted turnarounds are based off approval of artwork by the customer, by PFG Printing and any third party involved in the process. Turnarounds are not guaranteed and are subject to change.

Most orders are handled in the same way:
– Estimate
– Design
– Proof
– Payment
– Print
– Finishing
– Delivery

It is best to ask us directly how long each process will take as it will change depending on your order specifications.

Yes. Be sure to provide all shipping information to us at the time the order is placed. Failure to do so may cause an increased shipping charge if an item we order through a third-party vendor is not drop-shipped directly to your shipping location.

We provide PDF proofs for almost all jobs submitted to us, the only time we do not is if it is a re-order! Unless a third-party is involved with the order, we generally try to provide proofs in 24hrs. There are instances when this timeframe is expanded due to the complexity of the artwork or if a PDF is not being generated properly and requires additional attention.

Hard proofs (or printed proofs) are available for an additional charge.

If your sign, banner, or flag will be outside, then you should first consult your county/town’s sign ordinance. In some cases, you may have to consult both.

Calvert County Sign Ordinance: http://www.co.cal.md.us/index.aspx?NID=1318

Files/File Transfer

You can bring your file in on a disk/USB drive, email the file to us, or upload the file to our website: https://pfgprinting.com/upload/

ADOBE CREATIVE SUITE FILES FROM THE FOLLOWING SOFTWARE: ADOBE PHOTOSHOP, INDESIGN, ILLUSTRATOR, ACROBAT

i) Photoshop files should be converted to a print-quality file type and resolution. Suggested/acceptable file formats are .jpg, .tiff, .eps, .pdf.  If you want to submit a .psd file, please make sure the resolution is 300 dpi or above at 100% size for small format printing, 100 dpi or above at 100% size for large format printing.  Text should be rasterized prior to file submission.

ii) Indesign Files should be submitted as a Packaged folder (Including the .indd layout file, a Fonts folder and a Links folder). Be sure to compress this folder prior to submitting your files using popular compression programs such as Winzip or Stuffit.  Include a High Quality PDF w/ cropmarks and .125″ bleeds.  Avoid drop shadows and transparencies.

iii) Illustrator files should be submitted as .eps files. Be sure to outline all fonts prior to file submission.

iv) Acrobat PDF files should be submitted either “High Quality” or Press Quality” PDFs. We preflight PDFs with Pitstop, an Acrobat plugin that determines whether your file is considered to be print-ready.  You are encouraged to submit a printed hard copy of your PDF files so that we can determine that we are printing what you are expecting.

MICROSOFT WORD, EXCEL, POWERPOINT AND PUBLISHER FILES
Please note that files generated with the above Microsoft programs are not considered to be professional design programs in the printing industry. We accept these files for printing, but do not readily engage in editing these file types should a customer want us to make changes to their Microsoft files. Please output your Microsoft files as production ready, high quality PDF’s prior to submitting them with your native files.

If you are looking for professional, predictable results with printing, consider upgrading to the latest Adobe Creative Suite products.

Unless otherwise specified by our customers, we keep all submitted files on our servers. We have scheduled file backups that keep your files secure should you choose to place a reorder. Believe it or not, we have files dated back to 1986 in our database!

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